Shipping policy


Eyeclipse Shipping Policy

By placing an order with Eyeclipse LLC, you acknowledge that you have read, understood, and agreed to the shipping terms outlined below. Failure to review this policy does not exempt the customer from its conditions.

Order Processing Time

In‑stock orders are fulfilled within a total estimated timeframe of 10–17 business days, which includes production, processing, and shipping. Orders may arrive earlier depending on the carrier and transit conditions. Business days do not include weekends or public holidays.

Once your order ships, you will receive an email confirmation with tracking information. Orders cannot be modified, canceled, or rerouted after shipment.

Shipping Method(s) & Production Time 

Shipping Method: Special Line - Production Time 1 - 3 days, Shipping Time 9 - 14 days

Eyeclipse is not responsible for delays once the package has been transferred to the carrier.

Shipping Costs

Customers are solely responsible for all customs duties, import taxes, VAT, and brokerage fees. These charges are not controlled by Eyeclipse and are non‑refundable. Refusal to pay customs fees does not qualify for a refund, return, or cancellation.

Address Accuracy & Delivery Issues


Customers are responsible for ensuring the shipping address entered at checkout is accurate and complete.

Eyeclipse is not responsible for delayed, lost, misdelivered, or returned packages due to:

  • Incorrect or incomplete address information
  • Failure to collect the package
  • Carrier delivery errors

Shipping Delays

While we strive to ship orders promptly, Eyeclipse is not responsible for delays caused by:

  • Carrier disruptions

  • Weather conditions

  • Holidays or peak shipping seasons

  • Customs processing (international orders)

Shipping delays do not qualify for refunds, returns, exchanges, order cancellations, or chargebacks. Shipping delays do not constitute non-delivery.

Lost, Stolen, or Damaged Packages

Once a package is marked Delivered by the carrier, Eyeclipse is not responsible for loss or theft after delivery.

If the carrier confirms a package was never delivered, Eyeclipse may offer a replacement or store credit at our discretion.

Please contact your local postal carrier to locate the package or file a lost-package report.

For issues related to damaged or incorrect items, please review our Return & Refund Policy

Chargebacks & Payment Disputes

By completing a purchase, the customer agrees that:

  • All sales are final

  • Shipping timelines (including pre-orders) are estimates

  • Carrier delays or production timelines do not constitute non-delivery

Customers must contact eyeclipse.support@gmail.com to attempt resolution before filing a chargeback.

Chargebacks filed for reasons that contradict this policy — including shipping delays, refusal of delivery, or address errors — will be formally disputed. Eyeclipse reserves the right to submit this policy, tracking confirmation, delivery status, and customer communications as evidence to the payment processor.

Unjustified chargebacks may result in permanent account restrictions and denial of future purchases.

CONTACT: eyeclipse.support@gmail.com