Refund policy

All sales made through Eyeclipse LLC are final. By placing an order, the customer acknowledges and agrees that all products are manufactured on demand and are therefore not eligible for cancellation, return, or exchange except as expressly stated in this Return Policy.

All Sales Are Final

All sales are final because each item is produced on demand through our manufacturing partner. We do not accept returns, cancellations, or exchanges for:

  • Wrong size ordered

  • Buyer’s remorse

  • Change of mind

  • Incorrect address entered at checkout

This protects production costs and ensures fast fulfillment.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, you are eligible for:

  • A refund, or

  • Store credit, or

  • A free replacement

You choose which option works best for you.

Minor variations in color, placement, or scale of the print may occur due to the manufacturing process and do not qualify as defects.

1-3 cm sizing differences may occur due to the manufacturing process

What qualifies:

  • Visible damage (tears, stains, misprints, broken items)

  • Incorrect item received

  • Incorrect size or color if it was a manufacturing error

  • Major print or embroidery defects

How to Submit a Claim

To process your claim smoothly, contact us within 14 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or incorrect item

  • A photo of the packing slip (if included)

Claims submitted after 14 days may not be eligible.

Verification Process

Once your claim is submitted:

  1. We review your photos

  2. We verify the issue with our production partner

  3. We approve the refund, store credit, or replacement

Most claims are resolved within 2–4 business days.

Refunds

Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer (typically 3–7 business days).

Store Credit

Store credit is delivered via email as a digital code and does not expire.

Replacements

Replacements are remade and shipped at no cost. Production time is the same as a normal order (usually 9–14 business days).


Non‑Eligible Situations

We cannot offer refunds, credit, or replacements for:

  • Normal wear and tear

  • Damage caused by the customer

  • Incorrect address entered at checkout

  • Delays caused by the shipping carrier

  • Minor color differences due to screen variations 

Lost or Stolen Packages 

Once a package is marked Delivered by the carrier, Eyeclipse is not responsible for loss or theft after delivery.

If a package is marked Delivered by the carrier but you did not receive it, please check with neighbors, household members, or your local post office.

If the carrier confirms the package was never delivered (carrier‑verified loss), you may be eligible for a replacement or store credit at our discretion.

Customers are responsible for filing a missing‑mail or lost‑package report with the carrier.

Eyeclipse does not issue refunds or replacements for packages that are stolen after delivery.

Chargebacks & Payment Disputes

By completing a purchase, the customer agrees that:

  • All sales are final

  • Shipping timelines are estimates

  • Carrier delays or production timelines do not constitute non-delivery

Customers must contact eyeclipse.support@gmail.com to attempt resolution before filing a chargeback.

Chargebacks filed for reasons that contradict this policy — including shipping delays, refusal of delivery, or address errors — will be formally disputed. Eyeclipse reserves the right to submit this policy, tracking confirmation, delivery status, and customer communications as evidence to the payment processor.

Unjustified chargebacks may result in permanent account restrictions and denial of future purchases.

CONTACT: eyeclipse.support@gmail.com

Include your order number and full name for faster assistance.